Refund policy

Refund & Return Policy

Last Updated: July 2026

At The Kurti House, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unwashed, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original invoice or proof of purchase.

To request a return, please email us at thekurtihouse.support@gmail.com with:

Your Order ID
Reason for the return
Clear photos of the product (if applicable)

Once your request is approved, we'll provide return instructions.

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

A damaged item
A defective product
The wrong product
An item with a manufacturing defect

Contact us within 48 hours of delivery at thekurtihouse.support@gmail.com with your Order ID and clear photos or a video of the issue.

After verification, we'll arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been worn, washed, altered, or used.
Items without original tags or packaging.
Products damaged due to misuse or improper handling.
Gift cards.
Products marked as Final Sale or Non-Returnable.
Personalized or customized products.

Exchange Policy

If you wish to exchange your product for a different size or another available item, please contact us within 7 days of delivery.

Exchanges are subject to:

Product availability
Successful quality inspection of the returned item

If your preferred item is unavailable, we can issue store credit or process a refund (where applicable).

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), The Kurti House will bear the return shipping cost.
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping charges unless otherwise specified.

Refunds

Once we receive your returned item, it will undergo a quality inspection.

If your return is approved:

Your refund will be processed to your original payment method within 5–7 business days.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to reflect in your account.

If your return is rejected because it does not meet our return conditions, the item may be shipped back to you.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery without providing a reason.

Returned items must be unused, unworn, in their original packaging, with all tags attached, and accompanied by proof of purchase.